Shipping & Delivery Policy
Shipping & Delivery Policy
How and when orders ship, and what HK Parts can (and can't) do once a package is with the carrier.
Common Questions
When will my order ship?
Most orders ship by the next business day. Expedited orders placed before 2:00pm MST ship the same day, Mon–Fri. Processing can take longer during peak periods or if verification is needed — you'll be contacted if that applies to your order. A tracking email goes out automatically the moment your order ships.
Do you ship internationally?
No — HK Parts does not ship outside the United States, no exceptions. This includes routing through a package-forwarding service; that doesn't bypass the restriction. If you need a part exported, that has to be arranged through a US-based licensed exporter, such as Global Defense Trade Network. All export-compliance responsibility is the buyer's under U.S. export control law.
My package shows delivered but I don't have it, or shipping was slower than expected.
Once a package leaves our warehouse, delivery is entirely handled by the carrier selected at checkout. Check the perimeter of the delivery address and with neighbors, then contact the carrier directly for GPS delivery coordinates — we're not able to locate or retrieve a package once it's released to them. See order status & delivery for the full walkthrough.
Full Shipping Policy
- Most orders ship by the next business day; processing may take longer during peak times or if verification is required.
- Oversized/heavy orders usually ship via FedEx Ground or USPS.
- Expedited orders placed before 2:00pm MST ship the same day (Mon–Fri). Weekend/holiday delivery requires special arrangement.
- Once your order has left the warehouse, delivery or shipping issues go to the carrier you selected at checkout — not HK Parts.
Package marked "Delivered" but not received
- Confirm the shipping address you provided at checkout is accurate; contact the carrier immediately if you spot an error.
- Check around the perimeter of the delivery address, and with neighbors.
- Contact the carrier and, if available, request the GPS coordinates of the exact delivery location.
International orders
HK Parts will NOT ship outside the United States. No exceptions will be made.
To purchase parts for export: they must be legal to export to the destination country, and any attempt to illegally export HK Parts' goods is subject to prosecution. Orders can ship to your preferred US-based licensed export company, or you can use Global Defense Trade Network.
Commodities, products, and services sold by HK Parts are subject to U.S. export control laws enforced by the Departments of State, Commerce, Homeland Security, and the Treasury. It is unlawful to export, transfer, or sell items outside the U.S. or to any foreign party without the required license or approval, and unlawful to sell, transfer, or export to embargoed/sanctioned countries or parties on federal debarred/denied/blocked-persons lists. Buyers are responsible for compliance with all applicable laws. Violations may result in criminal penalties; HK Parts cooperates with law enforcement investigations into export or transfer of items originally purchased from HK Parts.
Still need help?
Our support team responds Mon–Fri, 8:00am–3:00pm MST.