Go to hkparts.net/status and enter your order number and the email you used at checkout. This shows whether your order is still processing, has shipped, or is out for delivery.

Most orders ship by the next business day. Expedited orders placed before 2:00pm MST ship the same day (Mon–Fri). A tracking email goes out automatically as soon as your order ships — no action needed on your part. If your order includes a custom service like clipping and pinning, that runs on a separate 2–3 week timeline from when the machinist receives the item.

It's normal for tracking to show no movement for a day or two right after a label is created — carriers can take time to scan a package into their system.

Once your package has left our warehouse, delivery timing and tracking updates are controlled by the carrier you selected at checkout. Contact them directly with your tracking number for the most accurate status.

The one case that's on us: if hkparts.net/status shows no tracking number at all more than 2 business days after your order was placed, that means a label was never generated — email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with your order number.

1. Confirm the shipping address on your order confirmation is correct.
2. Check around the delivery address and with neighbors — carriers sometimes leave packages out of plain view.
3. Contact the carrier directly and ask for the GPS coordinates of the delivery.

Once a package leaves our warehouse, delivery issues are between you and the carrier — we can't locate or retrieve a package once it's released to them. If the address you entered at checkout was wrong and the order hasn't shipped yet, you can correct it in your account settings. If a wrong address caused the carrier to return the package to us, we'll reship it at no charge once it's back in our hands.

If tracking confirms delivery to the correct address and the package still can't be found, that's a carrier issue outside what our tracker or Return Portal can resolve — email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST.

Check hkparts.net/status first for the carrier's current status and estimated delivery.

Once a package leaves our warehouse, delays caused by weather, carrier backlog, or holiday volume are the carrier's responsibility. Contact them directly with your tracking number. While tracking still shows the package moving, we don't issue refunds or reshipments — wait until the estimated delivery date passes.

The one exception: if you paid for a premium service level (2–day, overnight) and that window wasn't met, you can request a refund of the shipping charge — email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST.

Start a return through the Return Portal to get your RA# — requests need one, and must be submitted within 14 days of shipment. See the full returns & refunds page for the process, address, and timelines. Because this wasn't a standard change-of-mind return, the 20% restocking fee doesn't apply.

Note: if the part wasn't manufactured by H&K or HK Parts, technical questions about the defect itself go to that manufacturer directly.

Orders can be held for a few reasons — check the email or message you received for which one applies:

• CA compliance form: complete it using the link provided; your order ships once it's submitted.
• ID or residency documentation requested: submit what's asked for. You may also need to acknowledge a state-specific notice or provide an FFL's address if the item requires FFL transfer.
• Checkout denied delivery to your state: the item is restricted or capacity-limited where you live — see state & legal restrictions. Law enforcement or qualified military buyers may have exceptions with proper ID.
• Billing/shipping/payment can't be verified: we verify these on every order to prevent fraud; if they can't be confirmed, the order is canceled rather than shipped.

If your hold doesn't match one of these, or you believe checkout denied your state in error, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST.