Returns, Exchanges & Refunds
Returns, Exchanges & Refunds
How to return, exchange, or get a refund on an HK Parts order — and the full policy behind it.
Common Questions
How do I start a return or exchange?
Every return begins at the Return Portal, where you'll get an RA# (Return Authorization Number). Requests without an RA# aren't accepted, and must be submitted within 14 days of shipment. This applies whether the item's simply not what you need, arrived defective or damaged, or was the wrong item shipped by mistake.
What's eligible for return?
Items in 100% new condition — unused, uninstalled, undamaged packaging. Used, surplus, blemished, clearance, and discontinued items are marked as such and are final sale. Apparel must be unworn and unwashed; hats aren't returnable at all. Defective or out-of-spec parts are eligible through the same portal.
How much is the restocking fee, and how do I avoid it?
Approved returns carry a 20% restocking fee if refunded to your original payment method. Choose store credit, or repurchase an item of equal value, and the fee is waived. Original and return shipping charges are non-refundable either way. If the return is due to our error (wrong or defective item shipped), the restocking fee doesn't apply.
Where's my refund?
Once your return is received, it's processed within 7–10 business days, and you'll be contacted with the outcome. Approved refunds post to your original payment method within 5–10 business days after that — that timing is set by your bank, not us. If it's been more than 10 business days past that window with nothing showing, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST.
Can I exchange instead of getting a refund?
Yes — request store credit through the Return Portal and use it toward the replacement item. This also waives the 20% restocking fee.
Full Return & Refund Policy
Last updated 9/17/2025
General policy
- New parts: only items returned in 100% new condition are eligible. Any sign of use, installation, or damage to the part or packaging makes it ineligible.
- Used, surplus, blemished & as-is parts: all sales final. Clearly identified in the title/description, sold as-is.
- Apparel: must be unworn, unwashed, new condition. Hats are not returnable.
- Defective parts / warranty: eligible through the Return Portal. Function/operation questions on parts not made by H&K or HK Parts go to that manufacturer.
Return requests
- All requests must be submitted within 14 days of shipment.
- Reviewed case-by-case; requires prior approval with an RA#. Requests without one are not accepted.
Fees & refunds
- Restocking fee: 20%, waived for store credit or repurchase of equal value.
- Shipping: original and return shipping charges are non-refundable.
- Refund timing: 5–10 business days after processing, to the original payment method. HK Parts doesn't control your bank's posting timeline beyond that.
- Store credit: eligible new items get full store credit, usable on any future purchase.
Return instructions
- Get your RA# through the Return Portal.
- Pack it: include the RA#, a copy of your invoice, and any correspondence. Use a cardboard box — not a padded envelope — with bubble wrap or newspaper to prevent movement. Ship via a tracked carrier; HK Parts isn't responsible for lost or damaged return shipments.
- Ship to:
HK Parts, C/O: Returns RA# [your number]
138 E 12300 S Suite C #240
Draper, UT 84020
We recommend insuring your shipment. You have 21 days from RA# issuance to get the return delivered back.
Return processing
Returns are processed within 7–10 business days of receipt. You'll be contacted once it's reviewed. Approved refunds go to the original payment method or store credit, depending on the circumstances.
Still need help?
Our support team responds Mon–Fri, 8:00am–3:00pm MST.