Store Credit
Store Credit
How do I check and use my store credit?
Your balance shows when you're logged in — top right near Wish Lists, in your orders section, and again at checkout. Credit from an approved return is added automatically, no code needed. At checkout, just check the store credit box to apply it (or leave it unchecked to save it for later).
How do I get store credit from a return?
Start at the Return Portal and choose store credit as your preferred outcome — this also waives the 20% restocking fee that applies to refunds. See the full returns & refunds page for eligibility and process.
The price dropped after I bought, or a competitor has it cheaper — can I get an adjustment?
Two situations qualify: (1) the item you bought drops to a sale price within 7 days of your purchase — that price is honored retroactively; or (2) a competitor currently lists the identical item lower, matched case-by-case (excludes items below MAP or below our minimum margin). This isn't a return — no RA# needed. Email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with your order number and a link or reference to the lower price.
My store credit isn't showing up or won't apply at checkout.
Store credit is tied to the email used at checkout — confirm you're logged into that exact account (not a similar or second email). If it's still missing after confirming the right account, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST.
Can I get a refund on shipping if my orders were combined, or the wrong method was charged?
Shipping is generally non-refundable, with two exceptions: if multiple orders were merged into one shipment, you're only charged one shipping fee (the difference is refunded); or if you were charged for a faster service than what actually shipped, that difference is refunded. Outside those two cases — including carrier delays — shipping isn't refundable. Email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with your order number if one of the two exceptions applies.
My order was cancelled or an item was out of stock — do I get store credit or a refund?
A refund, automatically, to your original payment method (or reward points returned, if that's how you paid) — typically 5–10 business days to appear. Store credit isn't issued for cancellations or out-of-stock items. If you want the item again, you'll need to place a new order; sale pricing only carries over if purchased within 7 days before that price drop.
Still need help?
Our support team responds Mon–Fri, 8:00am–3:00pm MST.