Check hkparts.net/status with your order number and checkout email. If nothing shows up, what you're seeing is most likely a pending authorization, not a completed purchase — it falls off your statement on its own, usually within 5–10 business days, with no action needed.

If your bank confirms the charge is fully settled (not pending) and still no order appears after that window, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with the amount and date charged.

This usually happens when one checkout attempt fails or is declined while a second one succeeds — the failed attempt shows as a pending charge and clears on its own.

Your card details aren't stored on file, so we can't initiate a repeat or recurring charge from our end. If two charges genuinely and fully processed for one order, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with the payment method and the dates/amounts so it can be reviewed and refunded.

We don't store card information — payment is processed securely through our payment processor and isn't accessible on our end, so a charge can't originate from a breach of our systems.

First, check hkparts.net/status to see whether the charge matches an order you placed. If it doesn't match anything you ordered, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with the charge details, and separately contact your card issuer, who's best positioned to investigate unauthorized activity.

A decline doesn't create an order — nothing ships, nothing is charged. What you may see is a pending authorization hold, which your card issuer releases on their own timeline, not us.

To fix a decline: make sure your billing address exactly matches what your card issuer has on file, then resubmit the order. If you were genuinely charged twice for one completed order (not just a pending hold), that's an exception — see the multiple-charges question above.

This means the billing address, name, or ID entered doesn't exactly match your bank's or issuer's records.

• Billing/AVS mismatch: enter the address your card issuer has on file — not your shipping address, these are separate fields.
• Name/ID mismatch: the order name needs to match your government-issued ID exactly.
• Military/non-standard addresses: enter it exactly as your bank has it formatted, even if unconventional.

An order that still can't be verified after correction will be delayed or canceled. As an alternative, shipping to an FFL sidesteps address/ID verification. Corrected everything and still stuck? Email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with your order number.

HK USA gift cards are not valid on hkparts.net — HK Parts and HK USA are separate companies with separate systems. That gift card needs to be redeemed on the HK USA webstore directly; there's no way to apply it here, online or by phone.

Online checkout accepts major debit and credit cards. Cashier's checks and money orders (including USPS money orders and certified bank checks) are also accepted as alternatives. Company checks are not accepted.

Your invoice is in your order confirmation email, and current status is always at hkparts.net/status. For a tax-exemption certificate on file, an updated invoice showing the card used, or any document not available through the tracker, email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with your order number and what you need.

Most checkout issues clear up by double-checking that your billing, shipping, and payment info exactly match your bank's records — mismatches are the most common cause. A phone-number field is a standard required checkout field, not an error.

Splitting payment across two methods, paying with a gift card, or needing a formal quote first isn't supported through online checkout — call (801) 987-3494 (Mon–Fri, 8:00am–3:00pm MST) and we'll process it manually. Note: only US-issued cards are accepted, and in-person pickup isn't available.