Account, Login & Registration
Help Center
Account, Login & Registration
How do I check order history or get a copy of an invoice?
Log into your account at hkparts.net — past orders and receipts are listed there. For real-time status and tracking on a specific order, use hkparts.net/status with your order number and checkout email.
Can't find your order history, or can't log in at all? Email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST with your checkout email so we can locate the account.
I'm getting a login or technical error on the site (checkout won't go through, account icon missing, verification camera won't load).
- Clear your browser's cache and cookies, then refresh or try a different browser.
- Confirm you're on hkparts.net directly, not a bookmarked or third-party link.
- If checkout won't go through, try placing the order as a guest instead.
Still stuck after that? Email support@hkparts.net or (801) 987-3494, Mon–Fri, 8:00am–3:00pm MST — a persistent site or account error needs to be investigated directly.
Still need help?
Our support team responds Mon–Fri, 8:00am–3:00pm MST.